What the guarantee covers — and what it doesn't
Our replacement guarantee exists so that hiring with us is genuinely low-risk. If your dedicated hire leaves, or isn't the right fit, we recruit and onboard a replacement at no recruitment cost to you. The guarantee covers situations where the person moves on or where a genuine capability or fit issue can't be resolved through normal management and feedback.
To be clear and fair, it isn't a substitute for management: where an issue stems from an unclear brief or onboarding that can be put right, we'll work with you to resolve it first, because that usually fixes the problem faster than a replacement would. The guarantee is there for genuine fit and continuity issues, not as a reset button for problems that better direction would solve.
How the replacement process works
If a replacement is needed, we recruit to your existing brief — so we already know the role — screen and shortlist, and you interview and approve as you did the first time. We handle the onboarding handover to get the new person up to speed on your processes as quickly as possible. Because the brief and processes are already documented from the first hire, a replacement typically ramps faster than the original.
Frequently asked questions
What does the replacement guarantee cover?
If your dedicated hire leaves or isn't the right fit, we recruit and onboard a replacement at no recruitment cost. It covers genuine continuity and fit issues.
How long does a replacement take?
We recruit to your existing brief, so we already know the role. Screening, your interview and onboarding handover follow — and a replacement often ramps faster because your processes are already documented.
Is the guarantee a substitute for managing the hire?
No. Where an issue can be resolved through clearer briefing or onboarding, we'll work with you on that first. The guarantee is for genuine fit and continuity issues.
Our 90-Day Replacement Guarantee
We work hard to match you correctly from the start — but you're never locked into the wrong fit. Every placement comes with a 90-day replacement guarantee, so hiring a dedicated offshore team member carries far less risk than a UK hire.
- 90-day window — if you're unhappy with a placement at any point in the first 90 days, the guarantee applies
- Replacement within two weeks — we source and onboard a replacement quickly, with your account manager supporting throughout
- No extra cost — there's no additional recruitment fee for a replacement under the guarantee
- Handover managed — we coordinate the transition so continuity is protected
- Ongoing replacement support — if a placement ever moves on later, we recruit a replacement at no recruitment cost
Frequently Asked Questions
What is the replacement guarantee?
Every placement comes with a 90-day guarantee. If you're unhappy with a hire in the first 90 days, we replace them within two weeks at no additional cost, with handover managed by your account manager.
What if my staff member leaves later on?
If a placement moves on after the guarantee period, we recruit and onboard a replacement at no recruitment cost, with handover managed — so continuity is protected for the life of the engagement.
Is there an extra fee for a replacement?
No. Under the 90-day guarantee there's no additional recruitment fee for a replacement.